Terms and Conditions of Sale

These general terms and conditions of sale apply to all products and services sold on the Gillia online sales site, legally owned by the company CORE 2, located at 3 rue de Copenhague, 75008 Paris, France.

The buyer acknowledges having read these terms and agrees to be bound by them in its dealings with the seller. These terms apply without restriction to all commercial transactions concluded by CORE 2. As a reminder, in the case of a sale to a professional, the relationship is governed by the French Commercial Code and not by the consumer framework, which is reserved for sales to individuals.

Accordingly, the buyer acknowledges being fully informed that its agreement to the content of these general terms and conditions does not require a handwritten signature of this document, insofar as the customer wishes to order online the products presented in the shop of the website.

The buyer may save or edit these general terms and conditions, it being specified that both the saving and the editing of this document are its sole responsibility.

Article 1: Entire agreement

These general terms and conditions set out the entirety of the parties' obligations. Accordingly, the buyer is deemed to accept without reservation all the provisions set out in these general terms and conditions. No general or specific condition appearing in documents sent or handed over by the consumer may be incorporated herein, insofar as such documents would be incompatible with these general terms and conditions.

Article 2: Purpose

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company CORE 2 to the buyer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in decreasing hierarchical order: these general terms and conditions, the order form. In the event of a contradiction between provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into force – term

These general terms and conditions enter into force on the date the order form is signed. These general terms and conditions are concluded for the period necessary for the supply of the goods and services subscribed to, until the expiry of the warranties owed by the company CORE 2.

Article 5: Electronic signature

The buyer's “double click” on the order form constitutes an electronic signature which, as between the parties, has the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, at the address indicated by the buyer in the order form.

Article 7: Proof of the transaction

The computerised records, kept in the computer systems of the company CORE 2 under reasonable security conditions, will be considered as evidence of the communications, orders and payments made between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.

Article 8: Prices

Prices are stated in euros and are valid only on the date the buyer sends the order form. They do not include delivery costs, which are invoiced in addition and indicated before the order is validated. Prices do not include the VAT applicable on the day of the order. Payment of the full price must be made at the time of the order. At no time may the sums paid be considered as deposits or down payments.

Article 9: Payment method

To pay for its order, the buyer may choose from all the payment methods listed in the order form. The buyer warrants to the company CORE 2 that it holds any authorisations that may be necessary to use the payment method it has chosen when validating the order form. The company CORE 2 reserves the right to suspend all order processing and all delivery in the event of refusal of authorisation of payment by bank card by the officially accredited bodies or in the event of non-payment. The company CORE 2 reserves in particular the right to refuse to make a delivery or to honour an order from a buyer who has not fully or partially paid for a previous order or with whom a payment dispute is being handled. The company CORE 2 has set up an order verification procedure intended to ensure that no one uses another person's bank details without their knowledge. As part of this verification, the customer will be asked to send the company CORE 2 by fax a copy of an identity document and proof of address. The order will be validated only after our departments have received and checked the documents sent.

Article 10: Order shipment

For any order placed before 12 noon, and whose products are available in stock, CORE 2 undertakes to ship them the same day*.

In the case of an order placed after 12 noon, and provided the products are available in stock, the order will be processed the next morning*, followed by shipment.

Where the products are not available in stock, CORE 2 undertakes to ship the ordered products as soon as the ordered references are received at its premises.

Should the ordered product no longer be available from the manufacturer, or be out of stock, CORE 2 reserves the right to deliver an equivalent product, at no additional cost to the customer.

The products are delivered to the address indicated by the buyer on the order form and only within mainland France. The buyer must check the condition of the packaging of the goods upon delivery and report any damage caused by the carrier on the delivery note, as well as to the company CORE 2, within one week. For shipping, we work mainly with CHRONOPOST.

* (except weekends and public holidays)

Article 11: Delivery problems caused by the carrier

Goods travel at the risk of the consignee. The customer or consignee must check that the goods are in good condition upon arrival and in the presence of the carrier. Any anomaly concerning the delivery (damage, product missing compared with the delivery note, damaged parcel, broken products…) must imperatively be noted on the delivery note in the form of “handwritten reservations”, accompanied by the customer's signature. Reservations must also be noted on the transport document, in the presence of the carrier.

We remind you that you have 15 minutes to check your delivery. In the event of an anomaly, make sure to note your reservations on the delivery note in the presence of the delivery person. To be admissible and release you from any liability, you must write clear, precise and explicit reservations, in particular by stating the descriptions and quantities of the missing or damaged items.

The buyer must also confirm this anomaly by sending the carrier, within two (2) working days following the date of delivery, a registered letter with acknowledgement of receipt setting out the said claims. The buyer must send a copy of this letter by fax or by ordinary mail to:

CORE 2
Customer Service
3 rue de Copenhague
75008 Paris

No claim will be accepted by CORE 2 if the customer does not comply with the conditions for applying Article 105 of the Commercial Code, which stipulates: “that the consignee must notify the carrier of its reasoned protest within three days by REGISTERED letter.”

The transfer of risk takes place upon the departure of the goods.

Article 12: Delivery errors

12-a: The buyer must submit to the company CORE 2, on the day of delivery or at the latest on the first working day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality with the indications on the order form. Any claim made after this deadline will be rejected.

12-b: This claim may be submitted to the company CORE 2 by fax on 09 70 70 06 07 from Monday to Friday, 8:30 am to 6:00 pm,

12-c: Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the company CORE 2 from all liability towards the buyer.

12-d: Upon receipt of the claim, the company CORE 2 will assign an exchange number for the product(s) concerned and will communicate it to the buyer by e-mail, fax or telephone. The exchange of a product can take place only after an exchange number has been assigned to the buyer following the procedure set out above.

12-e: In the event of a delivery error or an exchange, any product to be exchanged or refunded must be returned to CORE 2 as a whole and in its original packaging, by CHRONOPOST, to the following address:

CORE 2
Returns Department
3 rue de Copenhague
75008 Paris

To be accepted, any return must first be reported to the CORE 2 Customer Service.

Shipping costs are borne by the company CORE 2, except where it turns out that the returned product does not correspond to the original declaration made by the buyer in the return form.

Article 13: Product warranty, insurance, after-sales service

The contractual warranty depends on the equipment sold. Unless otherwise specified, it is one year (except for cables and power supplies, which are guaranteed for only one month), in mainland France, by return of mail. Some equipment is guaranteed directly on site by the manufacturer or importer. Note: consumables, cash drawers and other purely mechanical peripherals, as well as software, are not covered by the warranty.

In the event of failure of any equipment under warranty, the company CORE 2 cannot be held liable for any consequences for the operations or the people of the client company, nor for the loss of data recorded by it. The customer shall therefore make the necessary backups.

Article 14: Rights of use

The right to use the software of the company CORE 2, as well as that distributed by it, is granted to the named customer on an exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. In any event, the author of the software retains an ownership right in his work, which the buyer undertakes to respect.

Article 15: Force majeure

Neither party shall be in breach of its contractual obligations to the extent that their performance is delayed, hindered or prevented by an unforeseeable event or force majeure. Any irresistible facts or circumstances that are external to the parties, unforeseeable, unavoidable, beyond the parties' control and which cannot be prevented by them despite all reasonably possible efforts shall be considered an unforeseeable event or force majeure.

The party affected by such circumstances shall notify the other within ten working days of the date on which it became aware of them. The two parties shall then meet, within one month, unless impossible due to the force majeure event, to examine the impact of the event and agree on the conditions under which performance of the contract will continue.

If the force majeure event lasts for more than three months, these general terms and conditions may be terminated by the injured party. Expressly considered as force majeure or unforeseeable events, in addition to those usually recognised by the case law of French courts and tribunals, are: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to the customers.

Article 16: Partial invalidity

If one or more provisions of these general terms and conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

Article 17: No waiver

The fact that one of the parties does not rely on a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted in the future as a waiver of the obligation in question.

Article 18: Governing law

These general terms and conditions are governed by French law. This applies to substantive rules as well as to rules of form. In the event of a dispute or claim, the buyer will first contact the company CORE 2 to obtain an amicable solution.

Secondly, and in the event of legal action, the dispute will be submitted to the jurisdiction of the courts of France.

Article 19: Data Protection (Informatique et Libertés)

The information requested from the buyer is necessary for processing its order and may be communicated to the contractual partners of the company CORE 2 involved in the performance of this order. The buyer may write to the company CORE 2, whose contact details are in the privacy policy on the website, to object to such disclosure, or to exercise its rights of access and rectification with regard to the information concerning it held in the files of the company CORE 2, under the conditions provided for by the law of 6 January 1978.